RETURN POLICY

At MetroScale, we want our customers to be completely satisfied with their purchase. If you are not satisfied with the product you received, we offer a straightforward return process. Please review the details below for our return policy.

1. Eligibility for Returns

We accept returns under the following conditions:

• Damaged or Defective Products: If the product you receive is damaged, defective, or incorrect, we offer a full return and replacement.
• Wrong Product Delivered: If we deliver the wrong product (different from the one ordered), we will accept returns.

To qualify for a return, the product must be in its original, unused condition and in the original packaging (if applicable).

2. Non-Returnable Items

Some products are non-returnable, including:

• Customized or personalized items
• Products that have been opened or used
• Products sold as “Final Sale” or “Non-returnable” in the product description

3. Timeframe for Returns

To be eligible for a return, the request must be made within 7 days from the date of delivery. Returns will not be processed if the request is made after this period.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at newmetrohardwares68@gmail.com or call +91 89401 45069. Include the following details in your request:
• Order number
• Product name
• Photos or videos showing the damage or defect (if applicable)
2. Return Approval: Our team will review the return request. If approved, we will provide you with return instructions and a return authorization number (RAN).
3. Return Shipping: After receiving the RAN, carefully pack the product in its original packaging and ship it back to us using the address provided. Please note that you will be responsible for the return shipping costs, unless the product is defective, damaged, or incorrectly shipped.

5. Refunds

Once the returned product is received and inspected, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used at checkout.

If the payment was made via Razorpay, the refund will be processed back to your original payment method.

Please note that the processing time for the refund may vary depending on your bank or payment provider.

6. Exchange Policy

We currently do not offer direct exchanges. If you would like a different product, please initiate a return for the item and place a new order for the desired product.

7. Damaged or Incorrect Product

If your product arrives damaged, defective, or incorrect, please notify us immediately. We will provide a return shipping label and cover the return shipping costs.

8. Return Address

Please return your product to the following address:

MetroScale Returns Department
175, Quaide Millath Rd, Malligaipuram Thottam,
Palakkarai, Tiruchirappalli, Tamil Nadu 620008.

9. Contact Information

We are here to help and ensure your shopping experience is smooth and hassle-free.